Hanoi Babylon Grand Hotel & Spa

It is value for money. Good location, friendly staff.

Central location, offered early check-in comfortable and clean.

No fault of the hotel but roadworks all night outside kept me awake

The staff are very friendly and helpful. The location is ideal (ATM, bar, restaurant, lake).A wide range of servicesThe food and beverage service is excellent.

The two closely-spaced beds are a little uncomfortable at the junction, but otherwise everything's fine.

Our stay was made very comfortable by the staff there specifically Mr. Wind who was very accommodating and helped us with all the queries we had regarding our trips to helping us with booking our taxis and greeting us with his vibrant smile always. Mr. Hi was also very helpful during our stay.

From front desk to room cleaners, to cantine staffs. All Staffs are wonderful, friendly and helpful.

Breakfast should offer more variety choices

Reception staff and management were excellent and extremely helpful.

Due to the fact that a lot of guests were on tours and were only there for one night it could be very noisy early in the morning. Also if a large number were leaving at that time, breakfast was extremely busy.

Room was spacious. Good breakfast, ever smiling staff and very helpful too

Breakfast was plentiful, lots of options, however quite bland. Standard buffet affair. Toast / soup / meats and omlette options. Coffee is good quality. Location wise you are close to the lake which was nice for an evening cocktail by the water.

On Location, be aware this is slightly outside the 'Old Quarter' so many tours will not pick you up from this hotel, I had to walk to the tour company office for the 7:00am start, rather than being picked up like everyone else.

Clean and spacious room. Buffet breakfast was amazing.

The location is challenging.

The staff were very friendly and helpful when we arrived. The beds were comfortable and the hotel is in a quieter part of town but still accessible to the old town. This was great for us having stayed right in the centre before where it was more noisy.

Breakfast was limited and inconsistent.

Exceptional staff. Excellent location. Quite comfortable during overall stay

Could have been more detailed with the cleanliness

Great food, Great taste, There are many to choice to eat.

The bathroom a bit old and a shower water not to strong.

Warm welcome Location

Rooms are a bit worn, especially bathroom. Tv very small and very bad resolution. Few international channels but hard to see. Mini bar was not on so all times were warm. Bad coffee at bfst :( for Vietnamese coffee culture this was surprising.

We only stayed here one night. In Hanoi we stayed in a total of 4 hotels and this one was by far the best value for money.The breakfast is really good. The staff was nice. The room is big and spacious and the bathroom is really luxurious

The area is unfortunately a bit far away from all the touristy spots. We chose to stay here one night to chill after a busy trip to Ha Giang but changed hotels the day after to get closer to city life. The placement is unfortunately a bit far from old town and a bit too far from west lake

excellent staff and good breakfast

they dont have lunches and dinner in their restaurant

friendlyness of staff, anything you may need they will provode with a nice smile

needs a bit of renovation, maybe showers shouldbe replaced

The location. Rooms are value for money. Breakfast is good

The staff was very friendly and helpful.

The hotel is a little old and dated but it's still a nice stay for the cost.

nice and quilt after the busy cityhightlighs were in wallkng distance

Friendly staff.